We at HealthQ value your trust in us. Our policy is subject to change without any prior notice and shall be done at our own discretion. Data storage is done at Cloud Azure/AWS.
When you access the Website, the Company may collect certain information about you during your visit.
Information You Provide
Collection of Personally Identifiable Information
The Website offers various ways for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us through contact forms, search queries on our search feature, providing comments or other types of feedback, and entering information when booking service program on the Website.
The Company uses the information you provide us to provide service support, to improve our performance, and to give you offers, promotions, and information.
Information is collected automatically through our Data Collection Technology.
As you visit our website, we may use automatic data collection technologies including Squarespace Analytics to collect certain information about your device, browsing actions, and patterns. This may overall include information about your location, your traffic pattern through our website, and any interactions between your computer and our website. We will also collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and the type of your browser.
The information collected automatically is used for statistics and does not include any personal information. We use this data to improve our website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate it with the information collected automatically.
We collect personally identifiable information like name, age, gender, phone no., email id, location and so on your request. Therefore, we don’t sell your Personal Identifiable Information to any third party or trade on it.
Use of Demographic and Profile information
We use PI on your request to provide health-related information. We use PI to:
Collect fees owed
Keep you updated on our online services.
Measure your interest in our services
Internal training purpose.
So, in the process we collect data and analyze it to continually improve our services about our user’s activity on our website and overall customer experience.
Provision of Aggregate Demographic Information to Admin panel/user panel is provided.
We ensure you that we don’t share your demographic information to any Third party. It will not be shared to anyone without your consent.
What rights you have over your data
If you have an account on our website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Email Information and Email Policies
If you choose to contact us via email, we may keep the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we use in the maintenance of the information received online, in the mail, and via telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this Website.
It will be done in the following cases:
To make you aware of our latest offerings
Health recovery reports or feedback collection
Email invites: Only 2 people at a time/ patient will be provided for the Zoom link
We are committed to keeping your email address confidential. We do not sell, rent, or lease our customer lists to third parties, and will not disclose your email address to any third parties without your consent. We will keep the information you send us via email in harmony with applicable Indian law.
In agreement with us, all emails sent from our Company will clearly state who the sender is and provide clear information on how to contact us.
Our emails give users the opportunity to opt-out of receiving communications from us and our partners at any time by reading the unsubscribe link located at the bottom of any email they receive from us. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.
We shall not post your video or written testimonials without your consent. Also, you can write to us for volunteer ship and help us raise awareness about the program over social media.
Image of patient/any document shall not be shared without your consent and in the same way, we do not intend to see any internal videos go live/posted over social media by your end without informing us.
We don’t practice to give 100% cure guarantee from treatment so, please sign the consent form as per your wish.
Kids management: Involvement of parents or guardians is required for kids below 10yrs of age. Demo of exercise to child/ prescription of exercise can vary from adult to make the prog more interesting and engaging for the kid. Parents are required to be present and supervise the child while doing the home exercise program. So, we do not take any responsibility to monitor your child while following the exercises at home.
Clarity on wellness-based rehabilitation program: no medical procedure but self-guidance online consultation program that intends to teach/guide patients with the correct technique of exercises and hence cannot replace with any other medical or invasive procedure.
Please note: We are not a medical but provide online Physiotherapy consultation services. We do not solve medical issues, and in our work, we use a non-invasive method of Neuro-proprioceptive facial rehabilitation, which has been developed by our team of specialists. We do not prescribe medications, physical therapy or any other on field treatments or surgeries which are the prerogative of medical Institutions. So, we also do not use any injection or do any surgery/Botox/electrical stimulations.
A “cookie” is a small piece of information stored by Web server on a Web browser so that later it can be read back from the browser. Our cookies does not include any of your Personal Identifiable Information.
Please note: We start recording the session from Do’s and don’ts/Demonstrations, and Advice. It might take up to 6 hrs to hand over the recording to the patient.
Privacy of recorded videos: We don't share the recording with any third party and it shall be deleted within 48hrs. So, the subject should download it within 48hrs and in any case, if the subject is unable to do so, they can write to us. Here, also the subject shouldn't share the video's or link of the video's to any other except them. Disclosing the patient's end information by patients, such practice is highly restricted and an offence.
Video Quality: It may vary depending on Internet speed and bandwidth.
Duration: Usually, it will be between 30-45 mins on the basis of the patient’s treatment status and shall be activated for the next 48hrs.
We do not provide recordings for assessment calls. Recording of assessment calls will be done for training purposes or quality improvement purposes.
Newsletter Subscriptions Once enrolled or registered it will be automated with your package and if you want to opt-out you can easily go for the link to unsubscribe.
Once registered cancellations will be allowed just in an emergency situation and well informed to your Physio through email.
Refund policy: You can get avail 100% refund basis the number of sessions not availed and in case of urgent cancellations. The amount shall be credited within 5 days.
Extension policy: In case of emergency/medical and unavoidable situations, you can extend or reschedule the session within 1 month.
Foreign currency refund: We don’t abide by any foreign policy and follow Indian medical laws and policies and we don’t hold any practice license for countries outside India so, kindly choose our services as per your will.